Contact Servelocity Address
3 The Parade Castletown IM9 1LG UK Phone Phone: +44 (0) 904 448 0500 Calls charged at £1.00 per minute. See footer for hours of operation.
Billing Enquires
Billling enquiries should be directed at our ticketer. It takes only a few seconds to register. tac.servelocity.net
For Technical Support we offer the following options.
Online Community
The community is a forum for configuration questions and for technical enquiries. Responses are not guaranteed.
The community is also the place you could raise technical pre-sales enquiries if you wish by asking our customer community rather than Servelocity ourselves.
The address is boards.servelocity.net You can become a registered user to post your enquiry within two minutes.
Wiki
Our evolving collaborative documentation wiki was launched in March 2005 to be a resource for configuring and using Servelocity and is located at wiki.servelocity.net
Email
Alternatively if you feel your technical concern is private and do not wish to post it to our community, or then you may open a ticket with our technical assistance centre (TAC) once you have registered at tac.servelocity.net however it is likely that it will take longer for your enquiry to be processed this way than via the community. If your submission has been received you will receive a ticket number.
There is also an interface to email us for sales enquiries of servers or support contracts below
Our target is to provide a response within two business days to a non-contract support ticket or email however we try wherever possible to provide a response more rapidly than this.
Non-contact support however is offered on a discretionary basis.
